Got questions about CODE Membership, the app, or our hospitality newsletter?
You’re in the right place. Whether you’re new to CODE or a long-time member, our FAQs cover everything you need to know—from signing up and accessing exclusive industry perks, to using the CODE app, referring friends, and staying updated with our weekly hospitality newsletter. Browse below for quick answers and tips on how to get the most out of your CODE membership.
Membership to CODE is exclusively for those working in hospitality*. Click join to start your application today (monthly/annual membership fee applies).
*Employment in hospitality includes restaurant, bar, café, hotel, private members’ club, catering contractor, street food vendor and F&B leisure outlets.
Stages of Application:
a. Enter details.
b. Upload your proof of employment. This will be reviewed and approved within 24 hours during the working week.
c. Once approved, you will need to add payment details and take out a subscription.
d. Download the app and log in to start enjoying the offers.
The membership fee will only be debited from your account at the end of your free trial (if applicable). You can cancel your membership up to 24 hours before the trial ends, but if you cancel after this time you will not be refunded your membership fee.
Your employer will have sent across details for registration. If you are having trouble taking out the membership please get in touch providing your employee details and the membership team can help.
You will need to upload proof of employment in the industry as part of your application. This can include a copy of a recent payslip or contract, a letter from a manager/HR or an application from your work email (dated within the last 8 weeks). If we are unable to review your application based on the proof of employment provided, we may ask you to upload further information.
All applications are reviewed by the CODE membership team to verify employment in the hospitality industry. We aim to review all applications within one working day. Our office hours are Monday – Friday 9am – 5pm.
Membership to CODE is exclusively for those working in the hospitality industry. If we are unable to verify this we may have to reject your application, but, as below, you can still be a part of CODE. If you have additional information to support your application, get in touch
Of course! You can also subscribe to the weekly CODE Bulletin to get the latest industry insights straight to your inbox – click here to subscribe.
You can cancel your membership at any time through your profile on the CODE website. Login and click ‘My Profile’ in the top right-hand side, then select ‘Membership’ and you will find a button that says ‘Cancel Membership’. You can continue to use your membership until the end of your current billing period.
Login to the website to check the status of your subscription. If it has expired, you just need to take out a new subscription. If you are a new member, it may be that you haven’t taken out a subscription yet.
You can request a temporary password at the login. It should arrive in your inbox within a few minutes, but sometimes it takes longer and may be accidentally filtered to your junk/spam inbox. Once it arrives, you can use it to login to your website profile and change the password.
We have a few friendly community rules to help you get the most out of your CODE membership.
Membership to CODE is only for hospitality professionals. Be respectful when visiting our partner establishments and please behave in a responsible manner.
Please carefully read and respect the terms of each offer, particularly the number of people allowed per CODE membership.
Please inform the venue you’re using the CODE app upon booking (if applicable) and on arrival. No-shows are not acceptable.
We always encourage feedback from our community. Get in touch.
To log in to the CODE app you need to become a member of CODE (join here) and download the CODE app from your app store (see here).
The home screen is your base: explore offers from restaurants, bars, or hotels, to what’s nearby, what’s new and lots more; or scroll down to access the latest roles from CODE Careers.
From the top of the home page you can select your city, view offers on a map and access filters to find the offers that best suit you – filter by neighbourhood, type of offer, day of the week, time of day or number of people per CODE ID.
If you already know what you’re looking for, use the search bar to find offers by establishment name.
When you are in the establishment and the offer is live, simply tap ‘redeem offer’ to display your unique six-digit CODE ID and show this to the front of house team.
Note – this will only work if you are in the right place at the right time and location services are switched on.
Depending on the offer, you may need to book in advance – see the offer details on the CODE app for more information and click ‘make reservation’ to book.
Tap the star icon on any offer to save it to your favourites. You can find these by clicking the star icon in the bottom left hand corner.
Update your profile (including name, email address, employer, job title and password) in your app settings, which is accessed through the cog icon, or on the CODE website.
Tap the piggybank at the top left of the home screen to view how much you’ve saved, along with your last visit and renewal date.
Of course, our Bulletin goes out every Monday morning. It is free to subscribe and you can co do so here.
Please send us an enquiry with any relevant information and choose the ‘press’ option.
We are no longer publishing the CODE Quarterly magazine. Subscribe to the CODE Bulletin for all the latest hospitality news. It is free to subscribe and you can co do so here.
All applications can be submitted via the ‘Apply now’ button on individual job listing. Submissions will be directly sent to the employer and can include a CV, Cover letter and a short message.
Filters can be applied to your job search on the Careers section of our website. Search results can be filtered by job types, salary range, location, company and key words.
The CODE team host various industry events throughout the year for our members, including workshops, socials, wine tastings, masterclasses and dinners.
Members also receive exclusive invitations to our awards initiatives and thought-leadership events such as 30 Under 30, Influential Women in Hospitality and more.
Our events programme is updated regularly, but to find out more about upcoming events subscribe to our newsletter.
To get in touch regarding hosting an event, send us an enquiry, and choose the ‘general’ option.
Some CODE events are open to non-members.
To keep in the loop about upcoming events subscribe to our newsletter and follow for non-member events.
Start posting your job now via this link.
All adverts are live for four weeks and will be published immediately.
Send us an enquiry, and choose the ‘general’ option if you need support.
CODE Careers is predominately suited to senior vacancies, as 75% of our audience have more than 6 years experience, 40% of that is over 10 years. Front of House roles typically start at Assistant Manager but as a gauge 28k pa salary is a good starting point. For Back of House Junior Sous Chef is the most junior that will yield return on investment. For Office based roles across Marketing, Sales, Finance, HR and more any seniority level is applicable.
Learn more about how else you can work with CODE, or contact our Partner team today.
Get in touch with our CODE app team by emailing partners@codehospitality.co.uk or fill out an enquiry form on our website.
As a CODE member, you can invite friends or colleagues in the hospitality industry to join using your unique referral link. When they sign up and start a paid membership, it becomes a successful referral.
Your referred friend (the referee) must be new to CODE and create a new account following your referral link. A referral becomes successful once the referee begins their paid subscription.
Your personal referral link is available in our membership portal or via the App. Share the link directly with the friends or colleagues you’d like to refer.
Rewards vary based on the current reward program and may include free membership periods or discounts. You can view your available rewards, and claim any you’ve already earned, at My Rewards.
Referees may also receive a joining benefit, such as a discount or bonus free period. The specific offer depends on the current reward program.
Yes! There’s no limit to how many people you can refer each year. How you or your referee may be rewarded for these referrals will depend on the current reward program.
Once your referral becomes successful (i.e. the referee starts a paid membership), your reward will either be applied automatically or become available for manual redemption—depending on the program rules. We’ll let you know either way via email.
A referral is pending from the time your referee signs up using your link to when they begin a paid subscription. If they don’t complete their membership registration within 14 days of starting the process, the referral will expire.
Yes. Visit your Refer a Friend and My Rewards pages to track who you’ve referred, the status of each referral, and any rewards you’ve earned.
Unfortunately, for a referral to be valid, the referee must use your unique link at the time of sign-up. We’re unable to apply referrals retroactively.
CODE is a closed community for Hospitality employees. If your referee’s application doesn’t match our criteria, their application may be unsuccessful. If this happens, the referral will not appear as pending or successful in your profile, and won’t count for rewards. Don’t worry—you can still invite others who might be a great fit for CODE.